Catalog and price changes
Plan updates to items, promotions, tax settings and staff permissions.
POS management & support
Plan the POS work your stores need after installation, from everyday changes to new locations.
Plan your store setup ↗What ongoing management can cover
Agree which stores, systems and tasks are included, along with coverage hours and response expectations.
Troubleshooting
Identify the affected lane, device and transaction, then agree next steps.
Equipment and expansion
Review replacement devices, new lanes and rollout needs for additional stores.
Prepare for a support request
Share enough information to identify the problem and the person who can confirm a fix.
Store and register
Identify the location, lane and device involved.
Symptom and timing
Explain what changed, when it started and how it affects checkout.
Ownership
Use your agreement to identify the right contact for POS, processor or ecommerce issues.
What does your store need next?
Outline your current setup, planned changes and target date.